Terms & Conditions
BitFuFu Service Agreement (hereinafter referred to as “this Agreement”) is related to right and obligation specifications established by users and Ethereal Tech Pte. Ltd or its designated relevant party, including but not limited to the BitFuFu Website (https://www.bitfufu.com), the BitFuFu app owner and its affiliates app for numerous services of BitFuFu. This agreement has the effect of the contract and applies to all your activities on the BitFuFu platform. By accessing and/or using this website, the user accepts and agrees to all terms and conditions of this Agreement. If you do not agree to any term of this Agreement, please stop using the services provided by BitFuFu and the Website. If you purchase any product provided by BitFuFu, you shall agree to the service agreement of that product as well. BitFuFu reserves the right to change or modify the terms of this Agreement at any time at its sole discretion. User should periodically review this Agreement for the latest changes. Once the modified agreement is published, it will effectively replace the original agreement(unless the effective time is otherwise prescribed). If users continue to use BitFuFu services after the release of this Agreement and its modification, it means that you accept and agree to the modification.
Service Content
BitFuFu uses its own system to provide services/products.
Provision, modification, and termination of services
1. While accepting the BitFuFu services, the user agrees to accept all kinds of information services provided by BitFuFu. The user hereby authorizes BitFuFu to send business information to his/her email, mobile phone, mailing address, etc. Users can enter the BitFuFu related page to change the user profile.
2. User that has any objection to the modification of this agreement, or is dissatisfied with the service of BitFuFu, can exercise the following rights:(1) Stop the usage of BitFuFu network service. (2) Inform BitFuFu to stop its service through customer service channels. Upon termination of the service, the user’s right to use the BitFuFu Network Service is immediately terminated. In this case, BitFuFu is not obligated to transmit any unprocessed information or unfinished services to the User or any third party that is not directly related.
3. Once the user buys the product and service on the platform, BitFuFu has the right to refuse the refund for their own reasons.
User Registration
1. You hereby represent and warrant to BitFufu as follows, which representations and warranties will be deemed repeated each time you use the services provided by BitFufu:
(1) if you are a natural person: you are at least 18 years old of age and have full civil capacity.
(2) if you are an entity: you are duly organized and validly existing under the laws of the jurisdiction of your organization or incorporation and, if relevant under such laws, in good standing.
(3) your use of the services provided by BitFufu complies with the applicable laws and regulations in your country/region, and your use of the services provided by BitFufu does not violate your obligations to any third party.
(4) you have the requisite power to use the services provided by BitFufu and perform your corresponding obligations, and the Agreement and the corresponding purchase order(s) are valid and binding on you.
2. For the registration data provided by the user, the user agrees to:
(1) provide legal, true, accurate and detailed personal or entity’s information.
(2) update the user information in time if there is any change. If the registration information provided by the user is illegal, untrue, inaccurate, or incomplete, the user shall bear the corresponding responsibilities and consequences, and BitFuFu reserves the right to terminate the usage of BitFuFu services.
(3) Unless obtained express written consent from BitFuFu, you shall only register for one account at BitFuFu；
(4) For compliance purpose such as KYC (know your client) and/or anti-money laundering, BitFuFu reserves the right to request you to provide BitFuFu your PII (Personally Identifiable Information) and/or financial information.
(5) You will be required to enter your username and password when using certain features of the services provided by BitFuFu. If you are unable to access your account for reasons such as you forget the password, BitFuFu reserves the right to request specific information from you, including but not limited to proof of identity,proof of residence, telephone number orEmail proof and any identifiable activity information on the Website, such as transaction ID, order number, withdrawal information, etc. However, you hereby agree that you will not share your username and/or password with any third party or allow any third party to access your account. BitFuFu is not responsible for any consequences and losses caused by your improper use of your account and/or password or any third party’s use of your account and/or password. If you believe that your username and/or password are known to any third party or that your account has been accessed by any third party, you should notify BitFuFu immediately.
Information confidentiality
1. User information referred to in this agreement refers to information that complies with laws, regulations and relevant rules and meets the following scope:
(1) Personal information provided to BitFuFu during user registration.
(2) User’s browser or mobile application client data, including but not limited to IP address, website, information in the cookie and the web page request records that are automatically received and recorded by BitFuFu when uses BitFuFu service and participates in website activities or visiting website pages.
(3) the personal information of the user legally obtained by the BitFuFu from the business partner.
(4) the personal information of the user obtained by other BitFuFu through other legal channels.
2. BitFuFu Commitment it will not disclose the user’s password, name, mobile phone number, and other non-public information to any third party without legal reasons or prior permission from the user.
3. In the following statutory circumstances, the user’s personal information will be disclosed in part or in full:
(1) disclosure to the user or other third party with the consent of the user.
(2) disclosure to administrative or judicial authorities or other legally required third parties in accordance with laws, regulations and other relevant provisions or requests from administrative agencies.
(3) other disclosures in accordance with relevant laws, regulations and other regulations.
Risk Factors
Before purchasing any Service, you shall evaluate if the Service is suitable for your financial capabilities and risk preferences. By purchasing any Service provided by BitFuFu, you acknowledge that you understand and accept all the risks associated with this Service. The risks listed in this Section are not exhaustive. These risks, and additional risks that may occur now or in the future, may prevent you from obtaining any gains, may cause you to suffer financial losses, and may even terminate the services we provide:
1. Use of any digital assets or related product and service carries potential financial, regulatory and other risks. Before using any digital asset or related products and services, you should confirm that you have sufficient knowledge and experience in the features and risks of blockchain technology, digital asset, and smart contracts. Your decision to participate in any digital asset activity and/or use of related services should be based on independent study and/or consultation with professionals as you deem necessary. BitFuFu assumes that when you use the services provided by BitFuFu, you are a professional who understands the digital asset industry and understands the risks of digital asset related products and service. This Agreement and any services provided by BitFuFu should not be deemed as BitFuFu’s providing you with investment advice.
2. The value of any product or service provided by BitFuFu and the value of any digital asset may be affected by many factors not controlled by BitFuFu, including but not limited to mining difficulty and/or other changes in mining parameters/attributes, market price fluctuations in digital assets, hardware (such as mining machines) obsolescence and hardware amortization, etc.
3. Due to the nature of the digital asset, the value of any digital asset may lose some or all of its value at any time. You are aware of the fact that the value of any digital asset can decrease rapidly (and even decrease to zero). BitFuFu is not responsible for any and all losses caused by the market price fluctuations of any digital asset.
4. Digital asset transactions may take a while to be confirmed. Although very unlikely, it does exist the situation when some digital asset transactions may never be confirmed, and unconfirmed digital asset transactions mean such transactions are not completed.
5. Digital asset transactions are irreversible: if you send any amount of digital assets to any person or digital asset wallet address in error, you may not be able to cancel the transaction or recover these funds.
6. BitFuFu does not hold any funds for the users. If you wish to purchase products and services offered by the BitFuFu platform, you may choose to pay for your orders directly using your digital assets and/or “FuFu Points”. “FuFu Points” can be purchased in advance by users and can be used to pay for any order on the platform or withholding service fees after purchase. Since “FuFu Points” do not support refunds for the time being, please purchase the appropriate amount according to your situation and demands.
7. If you lose or forget any PIN or password required to access and use the digital assets, the digital assets may be lost or unavailable to you.
8. Blockchain (or digital asset) technology may have unknown inherent technical defects.
9. Each country may introduce and promulgate new laws, regulations, and policies that affect the use of digital assets.
10. BitFuFu will maintain or upgrade the system periodically. You hereby confirm that you do not expect that your use of the Services provided by BitFuFu is continuous, without any interruption. Unless otherwise expressly prescribed, BitFuFu is not responsible for any and all losses caused by the suspension and interruption due to BitFuFu’s maintenance and upgrading of its system.
11. No authentication or computer security technology is 100% secure and safe. You agree to bear all risks related to hacking or identity theft.
12. You understand and agree that BitFuFu reserves the right to post, modify, and/or provide information related to our service through the Website, emails, customer service calls, SMS and other official channels. BitFuFu is not responsible for information obtained through non-official channels of BitFuFu. If you have any question related to the truthfulness of information sent in the name of BitFuFu, please contact us immediately.
User rights
1. User’s username, password and security:
(1) The user has the right to choose whether to become a registered user of BitFuFu . If the user chooses to become a registered user of BitFuFu, he or she can create an account. The naming and usage of the account should comply with relevant laws and regulations and be ethical. The account must not contain any insults, threats, obscenities, hatred and other infringements of the legitimate rights and interests of others.
(2) Once the user has successfully registered and becomes a BitFuFu registered user, he or she will get the account (mobile phone number or email address) and password and shall be responsible for all activities and events that occur after logging into the system with this account and the corresponding password. The user shall be liable for any legal liability that is directly or indirectly caused by the use of improper language and other actions of the account.
(3) If the password is lost, user can reset the password by requiring a reset email sent to the registered email address.
2. The user has the right to participate in various online and offline activities provided by BitFuFu Organization.
3. The user has the right to get access to other types of services provided by BitFuFu according to the BitFuFu platform’s rules.
4. BitFuFu Commitment: after the purchase of BitFuFu Service products, if BitFuFu is unable to provide service due to the reason of the platform, an alternative solution shall be provided to users. Otherwise, BitFuFu shall bear the loss caused by failing to provide the service and the amount of settlement shall be separately negotiated by both parties.
BitFuFu Official customer service email: support@bitfufu.com
Official Telegram group: https://t.me/bitfufuvip
User Restrictions and Obligations
1. User must not use this site to endanger national security, divulge national secrets, infringe upon the legitimate rights and interests of the state’s social collectives and citizens, and may not use this site to produce, copy and disseminate the following information:
(1) inciting resistance and undermining of the Constitution and laws, and administration regulations.
(2) inciting subversion of state power and overthrowing the Socialist System.
(3) inciting secession and undermining of national unity.
(4) inciting national hatred, ethnic discrimination, and undermining national unity.
(5) fabricating or distorting facts, spreading of rumors, disturbing social order.
(6) promoting feudal superstition, obscenity, pornography, gambling, violence, murder, terror, abetment.
(7) blatantly insulting others, fabricating facts, or other hostile behaviors.
(8) harming the credibility of state organs.
(9) other violations of the Constitution and laws and administrative regulations.
(10) conducting commercial advertising.
2. Users may not maliciously register BitFuFu accounts by any means, including but not limited to multiple account registrations for the purpose of profiting, speculating, cashing, and gaining awards. Users should not steal other user accounts. If users violate the above provisions, BitFuFu reserves the right to immediately suspend or terminate the services provided to Users and to take all necessary legal measures to the extent permitted by applicable laws and regulations.
3. The user is obliged to properly keep the BitFuFu account and password, SMS verification code, Google verification code, and the user shall be fully responsible for the username and password, and Google Key Security. The user is responsible for any legal consequence caused by the user’s username or password, Google Key leakage. The platform is not responsible for the loss of property caused by the user’s own information leakage.
4. It is forbidden for users to use BitFuFu as a place, platform or medium for engaging in various illegal activities in any form. The User shall neither engage in any commercial activities in the name of BitFuFu nor use the information/data on the Website without prior written authorization from BitFuFu., and may not use BitFuFu as a place, platform or medium for commercial activities in any form.
5. You agree to comply with all applicable laws and regulations, this Agreement and all rules and policies announced by BitFuFu from time to time regarding the use of the Website and the services provided by BitFuFu. You cannot use the BitFuFu website and the services it provides that is prohibited by the laws and regulations applicable to you.
6. The taxable tax, and all hardware, software, service, or fees from other aspects while you are using this service, will be undertaken by yourself.
7. You agree and represent that you are using the services provided by BitFuFu only for your own benefit and that you are not using the services provided by BitFuFu on behalf of others or for the benefit of any third parties.
8. You agree to contact BitFuFu immediately if you find or suspect any fraud or misconduct by any third party using the services provided by BitFuFu.
9. You should not participate in any activities that may affect the services provided by BitFuFu and/or the security of the Website.
10. You shall not use any method (such as Proxy, Tor, VPN, etc.) to block your Internet traffic and IP addresses or use other technical services that may hide the user’s real Internet connection.
11. Intellectual property rights of any content displayed on the Website, including but not limited to articles, pictures, news, materials, website structure, website layout, website design, unless otherwise specified, are entirely owned by BitFuFu or BitFuFu’s licensor (if any). The User shall respect the intellectual property rights of BitFuFu and BitFuFu’s licensor (if any).
12. You hereby represent and warrant that your use of the services provided by BitFuFu will not negatively affect BitFuFu’s reputation or cause BitFuFu to assume legal responsibility or other penalties, fines, and sanctions.
13. You can shut down your account at any time. But you are still obligated to perform your obligations to any pending transaction. Besides, you will be responsible to us for any costs incurred prior to shutting down.
14. You hereby understand that the services provided by BitFuFu are not available to the following (each, a “Restricted Person”):
1) residents in the following countries or regions: United States, Hong Kong and mainland China, Crimea, Cuba, Iran, North Korea, Syria,
2) any entities or individuals that are restricted under applicable trade sanctions and export compliance laws, or
3) any entities or individuals that are restricted under BitFuFu’s compliance obligations and internal risk control policies.
The above list is not exhaustive. Before using the services provided by BitFuFu, please confirm that you are not a Restricted Person. In the event that you are a Restricted Person and you use the services provided by BitFuFu, all legal risks and liabilities caused by or arising from such usage shall be entirely borne by you, and BitFuFu shall have the right to refuse to provide services to you, and you shall not be entitled to ask BitFuFu to provide any refund.
Liability for Breach of Agreement
1. For any violation of this Agreement by the User (including but not limited to the User fails to pay the Plan Fee in time. the User’s use of the services provided by BitFuFu is illegal in the country/region where the User is located, etc.), BitFuFu shall have the right to immediately suspend or terminate the services provided to the User and take all necessary legal means within the scope permitted by applicable laws and regulations, including but not limited to holding the User liable for the relevant loss suffered by BitFuFu.
2. If BitFuFu reasonably suspects that the User uses the services provided by BitFuFu in an illegal, fraudulent, or other improper manner, BitFuFu shall have the right to suspend the provision of the services to the User until the User can provide proof of compliance to BitFuFu’s satisfaction.We will not be liable for any losses caused by our termination or the suspension of your account.
Disclaimer
1. The limitation of BitFuFu’s liability for the products provided by BitFuFu is subject to the service agreement of such product. If there is no special agreement, BitFuFu’s full responsibility to the User shall not exceed the total fee paid by the User to BitFuFu.
2. Based on the particularity of the Internet, BitFuFu does not guarantee that the service will not be interrupted and does not guarantee the timeliness and security of the service. BitFuFu shall not be liable for service suspension or termination occurring by reason of circumstances beyond its control, including but not limited to war (declared or undeclared), terrorist activities, acts of sabotage, blockade, fire, lightning, acts of god, national strikes, riots, insurrections, civil commotions, quarantine restrictions, epidemics, earthquakes, floods, hurricanes, explosions and regulatory and administrative actions or delays. In the event of such force majeure, BitFuFu shall take reasonable steps to minimize interruptions and loss but shall have no liability caused by or incidental to such force majeure.
3. BitFuFu is not responsible for the failure to save, modify, delete or store the information published by the user.
4. Unless expressly agreed in writing by BitFuFu Platform, the accuracy, completeness and reliability of the information obtained from the Website, (including but not limited to via, connected or downloaded), including but not limited to advertising, etc. are not guaranteed. BitFuFu is not responsible for any products, services, information or materials purchased or obtained by users due to the content information on this website. The user is solely responsible for the risks associated with the usage of the information on this website.
5. All notices sent to users, BitFuFu will be delivered through formal page announcements, station letters, emails, customer service calls, mobile phone text messages or regular mail. BitFuFu does not assume legal responsibility for any activities or information such as winnings or offers that are not obtained through the formal channels of BitFuFu.
6. The User hereby understands and agrees: unless it is expressly agreed in writing by BitFuFu in advance, under any circumstances BitFuFu shall not be liable for the following events and the User’s losses due to the following events
(1) loss of trading profits.
(2) damage or loss of information/data not caused by BitFuFu ’s intentional misconduct.
(3) product/service dies or withdraws from the market.
(4) implementation or change of laws, regulations and policy factors.
(5) that the User is restricted under BitFuFu’s compliance obligations and/or internal risk control policies based on the information provided by the User (including but not limited to the Personally Identifiable Information, financial information and digital asset wallet address).
(6) loss caused by the User’s fault or violation of this Agreement (including but not limited to providing inaccurate information to BitFuFu, leaking password to third parties, etc.).
(7) other events not controlled by BitFuFu.
7. You agree and accept that: without duplication of any other rights to recovery or indemnity set forth in this Agreement, you shall indemnify and defend BitFuFu against, and shall hold BitFuFu harmless from, any loss, liability, claim, action, suit, or expense (collectively, “Losses”, including reasonable attorney’s fee) caused by or resulting from your breach of this Agreement. In no event shall BitFuFu, its affiliates, or any of their respective officers, directors, agents, employees or representatives, be liable to you or any third party for any special, incidental, indirect, or consequential damages or damages for loss of profits arising out of or in connection with this Agreement.
Miscellaneous
1. Waiver: no delay or omission as to the exercise of any right or power accruing upon any default by the User shall impair BitFuFu’s exercise of any right or power or shall be construed to be a waiver of any default or acquiescence therein.
2. Severability: should any provision of this Agreement be determined to be illegal or unenforceable, such determination shall not affect the remaining provisions of this Agreement.
3. Governing Law: this Agreement shall be governed in all respects by the laws of Singapore without regard to conflicts of law principles.
4. Conflict selection：This Agreement is an important legal document between the Company and the user registered as a Company user, using the Company service. This Agreement shall prevail if any other written or verbal meaning of the Company, or the user is inconsistent with this Agreement.
5. Dispute Resolution: You acknowledge and agree that, before filing any dispute or claim, you will contact us through support@poolin.io to solve the dispute in an informal way where we will try to solve the relevant dispute internally as soon as possible. The Parties agree to negotiate and solve any dispute in good faith (such negotiation shall be confidential and protected under applicable rules, and will not be used as evidences in any proceeding).
if the negotiation fails, either party has the right to submit the dispute to Singapore International Arbitration Centre for arbitration and the dispute shall be finally settled in accordance with Arbitration Rules of the Singapore International Arbitration Centre in effect at the time of submission for arbitration. The arbitral award is final and binding on both parties. Unless the arbitral award is otherwise determined, the arbitration fee shall be borne by the losing party. The losing party shall also compensate the winning party’s legal fees and other expenses.